Support and Downloads


18 January 2007 (Updated)

Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400


Dear Customers:

First of all, we would like to thank you for your continuous support to Canon and our products.

We have issued a product advisory for seven compact personal copier models manufactured and marketed between 1987 and 2000: the Canon PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400. As a result of a faulty connection involving the power cord for the fixing unit heater, which occurred at the time of manufacture or during servicing, a limited number of the seven models in question may present a risk of smoke emission or fire.

Canon will offer customers free inspections for the models in question and will provide, at no cost to customers, select parts replacements to ensure a proper connection should the machines require servicing in the future.

Should your Canon personal copier be one of the models listed above, please call the respective number below.

To all customers using the products in question, we extend our sincerest apologies for any inconveniences resulting from this advisory. To ensure that all Canon customers can continue using Canon products with confidence, we will make every effort to achieve the highest levels of quality possible and ask for your continued support.

Affected product models: PC-6, PC-7, PC-11, NP-1010, NP-1020, GR-1200 and GR-1400



Contact Point

Bangladesh Flora Limited 880 2 9567846
Brunei Interhouse Company 673 2 653 001
Cambodia Royal Cambodia Company 855 23 428955
India Canon India Pvt Ltd 1800-345 3366 (Toll-free)
Indonesia PT Samafitro 6221 3455521
Malaysia Canon Marketing (Malaysia) Sdn Bhd 03 7844 8333
Maldives SIMDI 960 324819
Myanmar ACCEL Int'l 95 1 202092~96
Nepal Int'l Electroniccs Concern 977 1 4421991
Pakistan Shirazi Trading Company 92 21 2414643 / 92 21 242 4075
Philippines Canon Marketing (Philippines) Inc. 632 884 9000
Singapore Canon Singapore Pte Ltd 1800-799 8686 (Toll-free)
Sri Lanka Metropolitan Office Pvt Ltd 94 1 437797
Thailand Canon Marketing (Thailand) Co. Ltd 662 344 9888
Vietnam Canon Vietnam Representative Office 848-820-0466 (HCMC) / 844 512 1033 (Hanoi)

Canon Inc
Canon Singapore (Regional Headquarters for South & Southeast Asia)

Note: This notice will also be advertised on the Asian Wall Street Journal (19 Sep issue) and the International Herald Tribune (22 Sep issue).