Support and Downloads


7 March 2007

About FC3/FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier


We wish to bring your attention to the following product models

Product model  

Sales period 

FC3/FC5 Compact Personal Copiers   1986 to 1993 
BC-A1 Electronic Whiteboard Copier  1987 to 1990 

A rare occurrence arising from the effects of aging on one of the electronic components on the surface of the circuit boards may cause a phenomenon known as tracking. Tracking is a phenomenon in which dust and humidity can result in the creation of a weak electrical current in an unintended location, resulting in the creation of a conductive carbon path. While the risk is remote, tracking could result in smoke emission or fire.

There has been no reported incidence of this nature in the South and Southeast Asia region. Nevertheless, Canon will offer free inspections for any evidence of tracking. Please contact your nearest Canon office/representative below.

We apologise for any inconvenience caused.



Contact Point

Bangladesh Flora Limited 880 2 9567846
Brunei Interhouse Company 673 2 653 001
Cambodia Royal Cambodia Company 855 23 428955
India Canon India Pvt Ltd 1800-345 3366 (Toll-free)
Indonesia PT Samafitro 6221 3455521
Malaysia Canon Marketing (Malaysia) Sdn Bhd 03 7844 8333
Maldives SIMDI 960 324819
Myanmar ACCEL Int'l 95 1 202092~96
Nepal Int'l Electroniccs Concern 977 1 4421991
Pakistan Shirazi Trading Company 92 21 2414643 / 92 21 242 4075
Philippines Canon Marketing (Philippines) Inc. 632 884 9000
Singapore Canon Singapore Pte Ltd 6799 8686
Sri Lanka Metropolitan Office Pvt Ltd 94 1 437797
Thailand Canon Marketing (Thailand) Co. Ltd 662 344 9888
Vietnam Canon Vietnam Representative Office 848-820-0466 (HCMC) / 844 512 1033 (Hanoi)