Support and Downloads


18 January 2007

Canon FC-1, FC-2 compact personal copiers


Dear customers,

Thank you for using Canon products.

We would like to bring your attention to two compact personal copier models FC-1 and FC-2 manufactured and marketed between 1990 and 1993.

We wish to highlight that a rare phenomenon known as "tracking" can occur on the surface of the circuit board used in these models. "Tracking" is a phenomenon in which dust and humidity can result in the creation of a weak electrical current in an unintended location, resulting in the creation of a conductive carbon path. Under certain circumstances, "tracking" can result in smoke emission or fire within the copier.

Although the possibility of "tracking" is remote, Canon wish to ensure that all Canon FC-1 and FC-2 compact personal copiers customers can continue using your copiers with confidence.

If you own any of these models, Canon will offer free check for any evidence of "tracking" or conditions that could lead to "tracking". Please contact the respective numbers below.

We apologize for any inconvenience caused.



Contact Point

Bangladesh Flora Limited 880 2 9567846
Brunei Interhouse Company 673 2 653 001
Cambodia Royal Cambodia Company 855 23 428955
India Canon India Pvt Ltd 1800-345 3366 (Toll-free)
Indonesia PT Samafitro 6221 3455521
Malaysia Canon Marketing (Malaysia) Sdn Bhd 03 7844 8333
Maldives SIMDI 960 324819
Myanmar ACCEL Int'l 95 1 202092~96
Nepal Int'l Electroniccs Concern 977 1 4421991
Pakistan Shirazi Trading Company 92 21 2414643 / 92 21 242 4075
Philippines Canon Marketing (Philippines) Inc. 632 884 9000
Singapore Canon Singapore Pte Ltd 1800-799 8686 (Toll-free)
Sri Lanka Metropolitan Office Pvt Ltd 94 1 437797
Thailand Canon Marketing (Thailand) Co. Ltd 662 344 9888
Vietnam Canon Vietnam Representative Office 848-820-0466 (HCMC) / 844 512 1033 (Hanoi)