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15 May 2015 (2nd Announcement)
8 May 2015 (1st Announcement)
 

Service Notice: Canon EOS 750D & 760D

 
Thank you for using Canon products.

This notice is to proactively inform our customers of the phenomenon described below along with Canon’s support actions. We value the trust our customers have placed in us, and we are dedicated to continuously improving product quality as well as delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced.

Phenomenon:

In some units of the models listed below, the following phenomenon may occur due to irregularities on an optical layer located in front of the image sensor.


White spots may exist on the optical layer which may result in the appearance of dark circular patterns on the captured image under certain shooting conditions.



Affected Products:

The phenomenon described above may occur in cameras whose first and second digits of the serial number are as set forth below.


Identification Procedure:
Serial Number: [XXnnnnnnnnnn]
EOS 750D: If “XX” is “01” or “02”, the phenomenon described above may occur.
EOS 760D: If “XX” is “01” or “02”, the phenomenon described above may occur.

n” represents any digit.


NOTE: If the battery cover contains the marking illustrated below, the camera is NOT affected by the phenomenon described above even if the first and second digits of the serial number are of the numbers mentioned above.



Support:

Potentially affected cameras will be inspected and affected units will be repaired free of charge. 

You may contact our Canon Service Centers from 15 May 2015 for service of your affected camera.


Contact information for Inquiries:

Please contact your nearest service centre if you have any queries.