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14 March 2011
 

IE9 Compatibility Issue with Canon Printer Drivers


Thank you for using Canon products.

It has come to our attention that when users print from Windows Internet Explorer 9 (IE9), they may sometimes receive the following error message and are unable to print the document. This is due to the incompatibility of IE9 with the Canon printer driver.


Error screen: Example of script error

Error screen: Example of message from Web page



Affected Products:

imageRUNNER
imageRUNNER Color
imageRUNNER ADVANCE
imageRUNNER ADVANCE Color
imageCLASS
imagePROGRAF
LASERSHOT

We recommend that users obtain the update package from Microsoft's Knowledge Base article to resolve this issue.

Please click here for Microsoft's Knowledge Base article for more information.