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Digital cameras

28 June 2012
 

To Users of the PowerShot S100 Digital Camera

 
Thank you for using Canon products.

It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. This announcement conveys the details of the issue and Canon's service policy for affected cameras.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.
 

Phenomenon

Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part that got disconnected inside the lens. In particular, this lens error may occur when the camera is used in certain environmental conditions such as in high temperature and / or humidity situations.
 

Affected Products

Some of the PowerShot S100 Digital Cameras within the following serial number range:

The first and second digits of the camera's serial number are any number from "29" through "41".
For example: "29xxxxxxxxxx", "30xxxxxxxxxx"...."41xxxxxxxxxx"

(The [x] characters shown above represent the remaining characters of the product's serial number.)

 

Market Support

Affected products that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status, should investigations confirmed that the lens error has been caused by disconnection of the part inside the lens.
 

Support

Please contact your nearest service center on the availability date for servicing.